Privacy Policy

Last updated: July 2026

This Privacy Policy explains what information Tagid collects when you book a service, apply as a Tasker, or otherwise use our website and WhatsApp booking service, and how we use it.

Collection

We only collect data necessary to provide our services, such as your name, contact details, and location for task matching.

Security

Your data is encrypted and stored securely. We do not sell your personal information to third-party advertisers.

Usage

We use your data to connect you with taskers, process payments, and improve our platform experience.

Rights

You have the right to access, correct, or delete your personal data at any time by contacting us.

1. Information We Collect

From customers: name, phone number, service address or area, and details of the service requested.
From Taskers: name, phone number, age, area, trade/skill, experience, National ID details, and home address, collected for verification purposes.
From WhatsApp conversations: the messages you send us when booking or applying, which we use to coordinate your request.

2. How we use this information

To confirm and coordinate bookings between customers and Taskers.
To verify Tasker identity and eligibility before approving them to accept jobs.
To maintain a rating history that helps keep the quality of our roster high.
To contact you about a booking, application, or any issue you raise with us.
To improve which areas and services we offer, based on overall demand.

3. How we share information

To fulfil a booking, we share the customer’s name, contact number, and service address with the assigned Tasker, and share the Tasker’s name, photo, and rating with the customer. We do not sell your personal information to third parties. We may share information where required by law or to protect the safety of our customers and Taskers.

4. Third party services

Bookings are coordinated through WhatsApp, and payments may be made through mobile financial services such as bKash. These platforms have their own privacy policies governing how they handle your information once a message or payment passes through them.

5. Data retention

We retain booking and verification information for as long as needed to operate the Service, resolve disputes, and meet any legal obligations. Tasker verification records are kept for as long as a Tasker remains active on the platform, and for a reasonable period after, for accountability purposes.

6. Your rights

You can ask us what information we hold about you, request a correction, or ask us to delete your information where we’re not required to keep it for legal or safety reasons. Contact us using the details below to make a request.

7. Data security

We take reasonable steps to protect the information you share with us, including limiting who on our team can access Tasker verification records. No online system is completely secure, so we encourage you to avoid sharing sensitive information beyond what’s needed to complete a booking.

8. Children's privacy

Tagid’s services are intended for adults. We do not knowingly collect information from children.

9. Changes to this policy

We may update this Privacy Policy as the Service grows. Continued use of the Service after changes are posted means you accept the updated policy.

10. Contact us

For any privacy questions or requests, reach us at help@tagidapp.com or via WhatsApp.