Terms of Use

Last updated: July 2026

These Terms of Use (“Terms”) govern your access to and use of Tagid’s website, WhatsApp booking service, and related services (together, the “Service”), operated in Dhaka, Bangladesh. By booking a service, applying as a Tasker, or otherwise using the Service, you agree to these Terms.

1. What Tagid does

Tagid connects customers who need home services — currently electrician, AC servicing, maid and domestic help, and plumbing — with independent, verified service providers (“Taskers”) in Dhaka. Tagid facilitates the booking and does not itself perform the services.

2. Booking a service

  • Bookings are made through our website form or directly on WhatsApp, and are confirmed by a member of our team.
  • You agree to provide accurate contact details, service address, and a correct description of the work needed.
  • Prices are communicated before a Tasker is dispatched. Final pricing may be adjusted if the actual scope of work differs from what was described at booking.
  • Payment is due on completion of the work, by cash or mobile financial service (such as bKash), unless otherwise agreed.

3. Cancellations

You may cancel or reschedule a booking by messaging us on WhatsApp. We ask for as much notice as possible so we can inform the assigned Tasker. Repeated late cancellations may affect your ability to book with us in future.

4. Becoming a Tasker

  • Taskers must provide a valid National ID and a verifiable home address as part of our verification process.
  • Tagid reserves the right to approve, decline, suspend, or remove a Tasker from the platform at its discretion, including for safety concerns, repeated low ratings, or verified customer complaints.
  • Taskers are independent workers, not employees of Tagid, and are responsible for their own tools, transport, and conduct on the job.

5. Ratings and reviews

Customers may rate and review the service they receive. Ratings are used to maintain quality across the Tasker roster and may affect a Tasker’s ability to continue receiving bookings.

6. Conduct

Customers and Taskers are expected to treat each other respectfully and safely. Harassment, abuse, fraud, or unsafe conduct by either party may result in removal from the Service and, where appropriate, referral to local authorities.

7. Liability

Tagid verifies Tasker identity and collects ratings in good faith, but does not guarantee the quality, safety, or outcome of every job. To the fullest extent permitted by law, Tagid is not liable for damages, losses, or disputes arising directly between a customer and a Tasker, though we will assist in good faith to help resolve any complaint raised to us.

8. Changes to these Terms

We may update these Terms as the Service grows. Continued use of the Service after changes are posted means you accept the updated Terms.

9. Governing law

These Terms are governed by the laws of Bangladesh.

10. Contact

Questions about these Terms can be sent to help@tagidapp.com or via WhatsApp.

Have questions about our terms?

If you have any queries regarding any of our terms, please contact us.

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